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We are here to answer all your questions.
What are your working hours?
We work from Saturday to Thursday from 7 am to 5 pm. Friday is off.
What products do you store and ship?
We provide integrated services in various successful sectors for storing and shipping various products, such as
medical devices and equipment, cosmetics and products, dry foods, refrigerated foods, frozen foods, and feed products.
What products are prohibited from being stored in your warehouse?
It is prohibited to store any illegal item under Saudi law in our warehouses; this includes weapons, dangerous materials, and counterfeit goods.
Is there insurance for my products in your warehouse?
The safety of your goods is our top priority, and we take full responsibility for any damage caused by our work. Your property will be in safe hands.
What security measures are in place to protect stored materials?
We implement advanced security measures, including 24/7 monitoring and smart control systems, to protect our goods and employees.
What is the temperature inside the warehouses?
Temperature control depends on the nature of the goods and their storage requirements (dry, frozen, etc.). Goods are stored inside warehouses approved by the Saudi Food and Drug Authority.
Is there a customs clearance service?
Yes, we register the products with the relevant authorities and complete all procedures until the goods are received.
How long does customs clearance take?
The time can range from 24 hours to 5 days. It depends on several factors, including the type of goods, the readiness of the documents, and the customs port.
What documents are required for customs clearance?
The required documents vary depending on the type of goods, but the basic documents include:
commercial invoices, packing lists, certificates of origin of the product, import or export permits, and shipping documents. Additional certificates, such as health certificates or technical specifications for some products.
Do you provide clearance services for many goods?
We provide them in various successful sectors, such as
Medical devices and equipment, cosmetics and products, dry food, refrigerated food, frozen food, and feed products.
Is there a shipping and delivery service?
Yes, we ship the goods from the port to the warehouse and deliver the shipments to the consumer on time.
Do you prepare shipments?
Yes, we receive your customers' orders directly, and we sort and pack them according to your request.
What areas do our shipping and delivery services cover?
We serve all parts of the Kingdom and provide international shipping upon request.
What steps are taken to prepare my goods for storage?
We offer a packaging service for a small additional fee. You must also provide a detailed file containing information about your products, such as name, quantity, ideal temperature, and any other important details.
Do you customize the packaging to reflect my brand identity?
Yes, we offer customized packaging options based on your brand.
What is the estimated delivery time for stocked items?
Delivery time varies depending on distance and demand.
What cities does the ILO currently cover?
We provide our excellent services throughout the Kingdom of Saudi Arabia.
Is it possible to request an extension of the reserved storage space after you have already made the initial reservation?
Yes, you can. All you have to do is inform us so that we can make the necessary arrangements.
What are the conditions for refunding the amount paid in case of cancellation of the storage space rental contract?
Customers are not entitled to a refund once their goods have been delivered to the company.